Terms of Purchase

Terms of purchase

In order to place an order through the website www.i-drive.rent, you must be over 18 years old.

Items in the shopping cart are not reserved until the order has been sent and confirmed by CAT MOTORS d.o.o. by email to your address.

Contract and order confirmation

When you order products on the website, binding CAT MOTORS d.o.o. the purchase contract is created after you receive the order confirmation from the company to the email address you provided (Order Confirmation). You will receive an order confirmation by email when CAT MOTORS processes the order and receives the payment.

Payment and currency

All prices on the website are expressed in Euros (EUR) and include VAT. Prices are subject to change and offers may be withdrawn at any time.

The prices from the day the customer places the order remain valid throughout the entire purchase process.

The company CAT MOTORS d.o.o. may from time to time offer promotional discounts with or without a promotional code. Promotions with a code are generally only valid once and once the code is used, it will be deactivated and no longer valid.

Discounts are calculated at the time of purchase confirmation.

Discounts cannot be added to the order after the order has been confirmed. Therefore, you must check that the voucher is registered before confirming the purchase and payment. The company CAT MOTORS d.o.o. assumes no responsibility for promotional codes or promotions posted on other websites.

The company CAT MOTORS d.o.o. reserves the right to withdraw the promotion or promotional codes at any time.

When a campaign or promotion is published by CAT MOTORS d.o.o. in printed or digital format, the company CAT MOTORS d.o.o. does not allow the combination of several different promotions. The company CAT MOTORS d.o.o. therefore, in case of misuse of the campaign or promotion, reserves the right to cancel the customer’s order.

Payment methods

The company CAT MOTORS d.o.o. on its online shop www.i-drive.rent accepts the following payment methods:

  • Credit/debit card
  • Payment on the desk

Within our online shop, we have implemented the most secure online payment system through the Monri platform.

Monri Payments d.o.o. is an eCommerce service provider that provides high-quality services in accepting and processing transactions electronically. The Monri platform is known as a widely used online payment system, which offers financial institutions and merchants from all over the world a wide range of simple, innovative and functionally rich solutions for processing financial transactions. Additionally, Monri is an ISO/MSP, Internet Payment Service Provider (IPSP) and Payment Facilitator for Visa and MasterCard registered by clients in the Southeast Europe region. The payment platform and all processes are licensed under the PCI DSS Level1 standard.

You enter the card data on the Bank’s website, and the company CAT MOTORS d.o.o. no access to card details.

The confidentiality of your data is protected and ensured by the use of SSL encryption. Online payment pages are secured using the Secure Socket Layer (SSL) protocol with 128-bit data encryption. SSL encryption is the process of encrypting data to prevent unauthorized access during its transmission.

All bank card payments will be made in euro (EUR).

The Monri platform is a long-term partner with UniCredit bank, with which they enable secure and simple payment.

Regardless of which bank card you have and with which bank, you can make a payment in our online shop with high security of card payments.

When ordering the product, you can choose the option to make the payment when picking up the product, the so-called cash on delivery payment.

Complaints

The seller undertakes to deliver a product that is technically correct and corresponds to the product description stated on
www.tvrtka.hr. The image illustrating the product on the website may not correspond to the actual appearance of the product
and the customer cannot advertise this segment.
In case of technical malfunction of the audio tracks stored on the audio transmitter, the seller takes over
full responsibility. In case of technical malfunction, the customer is obliged to advertise the product within 4 (four)
working days. After reporting a technical defect, the buyer is obliged to send it back by mail, along with the delivery note
technically defective audio transmitter, after which the seller will send it to the buyer within 3 (three) working days
replacement product, free of charge. In the case of the above, the customer has no right to request a refund, but
replacement product only.
The seller is not responsible for possible damages and other obligations that are in the domain of the delivery person (company
which performs product delivery operations).
If the customer chooses the product download option and the customer is unable to download due to technical issues
problems caused on the seller’s server, the seller undertakes to send an electronic mail with a new one
download options for which the customer does not bear any costs.
In the event that the customer is not able to complete the download even then, which is caused by technical problems on
to the seller’s server, the buyer is obliged to contact the seller’s sales service about this, which will offer
an adequate solution that will not contain any compensation and further costs from the customer. The customer does not
the right to ask for a refund in this situation.

CAT MOTORS d.o.o.
PJ1. Cat Motors Rentals
Kurta Schorka 36. Ilidža
ID broj:4600453990011
PDV broj:600453990003

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Rental conditions

Minimum rental age is 21 years.
A young driver fee applies to drivers under the age of 24.

Maximum rental age is 85 years.
A senior driver fee applies to drivers over the age of 72.

The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.

A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.

In order to pick up the car, the following documents are required: passport, valid driver license, credit card on a main drivers name, booking voucher.

 

A deposit will be blocked on the customer’s credit card until the end of the rental period.
Accepted Credit cards with the main driver’s full name on them:
Visa Credit
MasterCard Credit

Accepted Debit cards (for payment only) with the main driver’s full name on them:
Visa Debit
MasterCard Debit

Not Accepted:

  • Someone else’s card (including family members)
  • Any prepaid cars
  • Diners Club
  • Maestro
  • Any virtual payment (e.g. Google Pay, Apple Pay, etc..)
  • Any Revolut Card

CREDIT CARD HOLD:
i-Drive will preauthorize an amount from the driver’s credit card as a deposit for guarantee equal to the amount of the insurance waiver. The amount of the deposit varies according to the car group and will be fully refunded at the end of the rental, provided no other charges arise. Please note that the refund can take up to 30 days, depending on the issuing bank of the credit card.
The deposit amount must be taken on a valid credit card. Please enquire at the local branch for details. All cards presented must be in the renters’ name. A security deposit will be blocked to the credit card plus the estimated cost of the rental will be charged at the time of pickup.

The deposit that will be blocked on the card will be released by the cardholder’s bank, upon its notification after vehicle return.

Required deposit amount per car category:

1200€ for car groups MINI, ECONOMY CLASS

1500€ for car groups COMPACT, INTERMEDIATE, CROSSOVER

2200€ for car groups SUV, MINI VAN (7 SEATS)

4000€ for car groups PASSENGER VAN (9 SEATS) PREMIUM, LUXURY

*Renter must use a credit card at the time of rental in his or her own name for the payment of the deposit.

This section only concerns payment; a credit card may be required for the security deposit.
Accepted Credit cards with the main driver’s full name on them:
Visa Credit
MasterCard Credit
Accepted Debit cards with the main driver’s full name on them:
Visa Debit
MasterCard Debit
Not accepted:
  • Someone else’s card (including family members)
  • Any prepaid card
  • Diners Club
  • Maestro
  • Any virtual payment (e.g. Google Pay, Apple Pay, etc..)
  • Any Revolut Card
  • Cash
Included insurance
  • Collision Damage Waiver

    Deductible:

    You’ll have to pay at most the deductible if the car’s bodywork is damaged (other parts of the car aren’t covered).
  • Theft Protection
    You’ll have to pay at most the deductible if the car is stolen.
  • Roadside Assistance
    You’ll be able to get help for any mechanical problem you come across on the road.
  • Third Party Liability (TPL)

    Limit: £ 1046773.42

    Mandatory coverage for injuries and damage you may cause to others while driving the car.
We are pleased to inform our customers that with iDrive, you have the freedom to cross borders with our rental vehicles, allowing you to explore and travel between different countries as per the terms and conditions of the rental agreement.