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Complaint Policy

Prodavatelj se obvezuje isporučiti proizvod koji je tehnički ispravan te odgovara opisu proizvoda navedenom na
www.tvrtka.hr. Slika koja ilustrira proizvod na Internet stranici ne mora odgovarati stvarnom izgledu proizvoda
te kupac ne može reklamirati ovaj segment.
U slučaju tehničke neispravnosti audio zapisa koji su pohranjeni na prijenosniku zvuka prodavatelj preuzima
potpunu odgovornost. U slučaju tehničke neispravnosti, kupac je dužan reklamirati proizvod u roku od 4 (četiri)
radna dana. Nakon što reklamira tehničku neispravnost kupac je dužan poštom, uz dostavnicu, vratiti
tehnički neispravan prijenosnik zvuka nakon čega će prodavatelj u roku od 3(tri) radna dana poslati kupcu
zamjenski proizvod, bez ikakve naknade. U slučaju gore navedenog kupac nema pravo tražiti povrat novca, već
isključivo zamjenski proizvod.
Prodavatelj nije odgovoran za eventualna oštećenja i ostale obveze koje se nalaze u domeni dostavljača (tvrtka
koja obavlja poslove dostave proizvoda).
Ako kupac odabere opciju downloada proizvoda te kupac ne bude u mogućnosti obaviti download zbog tehničkih
problema uzrokovanih na serveru prodavatelja prodavatelj se obvezuje poslati elektronsku poštu sa novom
mogućnosti za download za što kupac ne snosi nikakve troškove.
U slučaju da kupac niti tada ne bude u stanju obaviti download koji je uzrokovan zbog tehničkih problema na
serveru prodavatelja, kupac je dužan o tome kontaktirati prodajnu službu prodavatelja koja će ponuditi
adekvatno rješenje koje u sebi neće sadržavati nikakvu naknadu i daljnje troškove od strane kupca. Kupac nema
pravo tražiti povrat novca u ovoj situaciji

Rental conditions

Minimum rental age is 21 years.
A young driver fee applies to drivers under the age of 24.

Maximum rental age is 85 years.
A senior driver fee applies to drivers over the age of 72.

The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.

A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.

In order to pick up the car, the following documents are required: passport, valid driver license, credit card on a main drivers name, booking voucher.

 

A deposit will be blocked on the customer’s credit card until the end of the rental period.
Accepted Credit cards with the main driver’s full name on them:
Visa Credit
MasterCard Credit

Accepted Debit cards (for payment only) with the main driver’s full name on them:
Visa Debit
MasterCard Debit

Not Accepted:

  • Someone else’s card (including family members)
  • Any prepaid cars
  • Diners Club
  • Maestro
  • Any virtual payment (e.g. Google Pay, Apple Pay, etc..)
  • Any Revolut Card

CREDIT CARD HOLD:
i-Drive will preauthorize an amount from the driver’s credit card as a deposit for guarantee equal to the amount of the insurance waiver. The amount of the deposit varies according to the car group and will be fully refunded at the end of the rental, provided no other charges arise. Please note that the refund can take up to 30 days, depending on the issuing bank of the credit card.
The deposit amount must be taken on a valid credit card. Please enquire at the local branch for details. All cards presented must be in the renters’ name. A security deposit will be blocked to the credit card plus the estimated cost of the rental will be charged at the time of pickup.

The deposit that will be blocked on the card will be released by the cardholder’s bank, upon its notification after vehicle return.

Required deposit amount per car category:

1200€ for car groups MINI, ECONOMY CLASS

1500€ for car groups COMPACT, INTERMEDIATE, CROSSOVER

2200€ for car groups SUV, MINI VAN (7 SEATS)

4000€ for car groups PASSENGER VAN (9 SEATS) PREMIUM, LUXURY

*Renter must use a credit card at the time of rental in his or her own name for the payment of the deposit.

This section only concerns payment; a credit card may be required for the security deposit.
Accepted Credit cards with the main driver’s full name on them:
Visa Credit
MasterCard Credit
Accepted Debit cards with the main driver’s full name on them:
Visa Debit
MasterCard Debit
Not accepted:
  • Someone else’s card (including family members)
  • Any prepaid card
  • Diners Club
  • Maestro
  • Any virtual payment (e.g. Google Pay, Apple Pay, etc..)
  • Any Revolut Card
  • Cash
Included insurance
  • Collision Damage Waiver

    Deductible:

    You’ll have to pay at most the deductible if the car’s bodywork is damaged (other parts of the car aren’t covered).
  • Theft Protection
    You’ll have to pay at most the deductible if the car is stolen.
  • Roadside Assistance
    You’ll be able to get help for any mechanical problem you come across on the road.
  • Third Party Liability (TPL)

    Limit: £ 1046773.42

    Mandatory coverage for injuries and damage you may cause to others while driving the car.
We are pleased to inform our customers that with iDrive, you have the freedom to cross borders with our rental vehicles, allowing you to explore and travel between different countries as per the terms and conditions of the rental agreement.